Blue Diamond Warranty Policies

Our Warranty Promise

At Blue Diamond Attachments, we stand by our products. Our warranty ensures you can depend on our attachments for your toughest jobs. We're committed to your satisfaction and peace of mind, offering reliable support for continued productivity.

Details and Restrictions

At Blue Diamond Attachments, streamlining your warranty claim is a priority. Contact the Product Support Team at the first sign of equipment issues for efficient management of your claim.

Submit detailed photos of the issue and images of the overall condition of the attachments to warranty@bdattachments.com. These are required for processing your claim.

We cover standard LTL freight and UPS ground shipping on warranty parts and attachments sent from the plant to the dealer or end user. Next Day Air (NDA) or any other special freight services are not covered under warranty but can be arranged at the dealer and/or end user’s expense.

CYLINDERS

Defective cylinders are covered for 12 months. Disassembly of the cylinder will void the cylinder warranty. In any event of a cylinder failure, submit a warranty claim prior to disassembly or repair. Cylinders under warranty get exchanged if found to be defective. For a cylinder claim to be granted, the defective cylinder must be returned to Blue Diamond.

BREAKERS

The Blue Diamond Hydraulic Breaker Hammers have a three (3) year warranty policy: one year on parts and labor, and the rest on parts only. Disassembly of the breaker in any way may void the warranty. Please contact Blue Diamond Attachments for instructions and authorization before taking it apart, to verify the warranty. Bent and broken tools are not covered by warranty; see ground engaging components note below.

BRUSH CUTTERS, ALL MODELS

All Blue Diamond Brush Cutters have a one-year (1) warranty on parts and labor. Disassembly of the cutter in any way, including the blade carrier, housing components, and/or motor, may void the warranty. Please contact Blue Diamond Attachments for instructions and authorization before taking it apart to verify the warranty.

GRAPPLES

All Grapples manufactured by Blue Diamond Attachments have a one (1) year warranty. Faulty cylinders are covered by warranty. Do not disassemble the faulty cylinder; it will be replaced outright under warranty coverage. Bent tines and/or bent hydraulic cylinders are not covered nor implied by warranty.

HAY SPEARS

Hay Spears have a one (1) year warranty, with a two (2) year warranty on the tines against breakage from normal use. The warranty does not cover tines that have been used to prod or turn bales without being fully engaged in the bale. This will cause bending.

HOSES, COUPLERS, HOSE ROUTING, AND CONNECTIONS

Blue Diamond Attachments supplies our attachments with hoses that are the proper size for most machines but because the configuration varies by manufacturer, we cannot guarantee that the hose length will be correct on every machine or for every routing.

The end user is responsible for adjusting the hoses' length to fit their specific machine. It is also the end user's responsibility to ensure the hose routing is such that the hoses will not become tangled, caught, pinched, crushed, or run over during operation.

• The end user is responsible for ensuring that the hose routing clears pinch points and allows the attachment to move properly.

• Blue Diamond will not cover hose or coupler damage due to poor hose routing. There are hose extenders and hose keepers available at additional cost to accommodate machines with unique requirements.

Blue Diamond Attachments supplies most of our attachments with standard couplers and for some attachments, the couplers are sold separately. The coupler configuration on machines can vary by manufacturer so we cannot guarantee that the standard coupler will be correct on every application. We are willing to change couplers before the attachment leaves our facility if it is noted on the order. For applications where couplers are sold separately, they will be installed before the attachment leaves our facility if it is noted on the order. Blue Diamond Attachments is not responsible for coupler sizes after the attachment has left our facility unless a different configuration was specified at the time of order.

HYDRAULIC MOTORS

Blue Diamond Attachments with hydraulic motors have a one-year (1) warranty on parts and labor.

Do not disassemble the motor. Disassembly of the motor voids the motor warranty.

In the event of a motor issue, submit a warranty claim before disassembling anything to avoid the potential of voiding the motor's warranty.

Our product support TEAM will advise on the proper diagnostic procedure for hydraulic motors. Motors under warranty get exchanged if found to be defective. Blue Diamond Attachments cannot return disassembled motors to the motor manufacturer so do not disassemble the motor. No user-serviceable internal parts are available for a motor covered under warranty. Do not disassemble the motor. Disassembly of the motor voids the motor warranty.

PALLET FORKS

Blue Diamond Pallet Forks have a one (1) year warranty. If the forks are put in an application where the weight that is lifted exceeds the fork rating, all warranty coverage will be voided. Damage due to prying or pushing (side load) is not covered by warranty. Lifting items such as boulders puts excessive outward force ouward on the tines and may cause damage and injury.

STUMP GRINDERS

The Blue Diamond Stump Grinders have a one (1) year warranty policy on parts and labor. Disassembly of the grinder in any way, including housing components including the motor, may void the warranty. Please contact Blue Diamond Attachments for instructions and authorization before taking it apart, to verify the warranty. Broken teeth are not covered by warranty. See ground engaging components note below.

THUMBS

Blue Diamond Thumbs has a one(1) year warranty on manufacturing defects, including weld cracks and leaking cylinders. Bent cylinders, bent tines, and frames are not covered by warranty.

OTHER ATTACHMENTS

All other attachments that are not listed above, have a one (1) year warranty. This covers any manufacturing defect. Bent tines and/or bent cylinders are not covered. Ground-engaging components such as blades, teeth, and shanks, cutting edges are considered normal wear items and will not be covered by warranty unless it is clearly a faulty product. Any modification or alteration in any way may void the warranty on any piece. Blue Diamond Attachments, LLC reserves the right to decline any warranty claim at its discretion. Cylinders, where covered, will be replaced outright. Repacking cylinders is not covered. In case of cylinder failure, contact Blue Diamond through the warranty claim process by accepting the conditions below, and a new cylinder will be shipped. We will require the faulty cylinder returned and will provide transport for it.

OWNERSHIP

The Warranty registration needs to be filled out with the owner information to make the warranty valid. We will cover Blue Diamond Attachments products and/or attachments for the original purchaser, to be free from defects in material and workmanship when properly set up and operated in accordance with the recommendations.


LABOR, where covered, is typically credited to your account at $105/hour. When more than 4 hours are needed for a repair, we require an estimate before work is performed.

Coverage of travel time, host machine service and repairs, diagnostics, and business downtime are neither expressed nor implied.

***PLEASE NOTE*** If you have returned to this page to claim labor on an existing warranty job, stop here.

• Review your paperwork and emails from Blue Diamond and find
• Locate the Case Number reference.
• Note it on your work order and submit a copy of the work order to warranty@bdattachments.com instead.
• Do not re-submit your claim on this page.

WARRANTY MAY BE VOIDED IF ATTACHMENT IS ALTERED IN ANY WAY