Warranty Policies

To file a warranty claim, accept our warranty policies below.

Blue Diamond Attachments, a manufacturer of quality attachments, warrants new Blue Diamond Attachments products and/or attachments at the time of delivery to the original purchaser, to be free from defects in material and workmanship when properly set up and operated in accordance with the recommendations set forth by Blue Diamond Attachments, LLC.

 

Breakers:

The Blue Diamond Hydraulic Breaker Hammers have a three (3) year warranty policy: one year on parts and labor, and the rest on parts only. Dis-assembly of the breaker in any way may void the warranty. Please contact Blue Diamond Attachments for instructions and authorization before taking apart, to verify warranty.  Bent and broken tools are not covered by warranty; see ground engaging components note below.

Brush Cutters, All Models

All Blue Diamond Brush Cutters have one year warranty on parts and labor. Dis-assembly of the cutter in any way, including the blade carrier, housing components, and/or motor, may void the warranty. Please contact Blue Diamond Attachments for instructions and authorization before taking apart to verify the warranty.

“Tapered spindles are covered with a lifetime warranty and will be replaced at “no cost” if they break.”  If your spindle is straight it is “not” covered under the “lifetime” warranty policy and will have to be purchased if it breaks.

Grapples:

All Grapples manufactured by Blue Diamond Attachments have a one (1) year warranty.   Faulty cylinders are covered by warranty.  Do not disassemble the faulty cylinder; it will be replaced outright under warranty coverage.  Bent tines and/or bent hydraulic cylinders are not covered nor implied by warranty.

Hay Spears:

Hay Spears have a one(1) year warranty, with a two(2) year warranty on the tines against breakage from normal use.  Warranty does not cover tines that have been used to prod or turn bales without being fully engaged in the bale.  This will cause bending.

Hoses, couplers, hose routing, and connections:

Blue Diamond Attachments supplies our attachments with hoses that are the proper size for most machines but because the configuration varies by manufacturer, we cannot guarantee that the hose length will be correct on every machine or for every routing. It is the responsibility of the end user to adjust the length of the hoses to fit their specific machine. It is also, the responsibility of the end user to ensure the hose routing is such that the hoses will not become tangled, caught, pinched, crushed, or run over during operation. It is the end user’s responsibility to ensure that the hose routing clears pinch points and allows the attachment to move properly. Blue Diamond will not cover hose or coupler damage due to poor hose routing. There are hose extenders and hose keepers available at additional cost to accommodate machines with unique requirements.

Blue Diamond Attachments supplies most of our attachments with standard couplers and some attachments the couplers are sold separately. The coupler configuration on machines can vary by manufacturer so we cannot guarantee that the standard coupler will be correct on every application. We are willing to change couplers before the attachment leaves our facility if it is noted on the order. For applications where couplers are sold separately, they will be installed before the attachment leaves our facility if it is noted on the order. Blue Diamond Attachments is not responsible for coupler sizes after the attachment has left our facility unless a different configuration was specified at the time of order.

Hydraulic Motors:

Blue Diamond Attachments with hydraulic motors have a one-year warranty on parts and labor. Disassembly of the motor voids the motor warranty. In the event of a motor issue, submit a warranty claim before disassembling anything to avoid the potential of voiding the motors warranty. Our product support TEAM will advise on the proper diagnostic procedure for hydraulic motors. Do not disassemble the motor. Motors under warranty get exchanged if found to be defective. Blue Diamond Attachments cannot return disassembled motors to the motor manufacture so do not disassemble the motor. There are no user serviceable internal parts available for a motor that is covered under warranty. Do not disassemble the motor. Motor disassembly of the motor voids the motor warranty.

Pallet Forks:

Blue Diamond Pallet Forks have a one(1) year warranty. If the forks are put in an application where the weight that is lifted exceeds the fork rating, all warranty coverage will be voided. Damage due to prying or pushing (sideload) is not covered by warranty. Lifting items such as boulders puts excessive force outward on the tines and may cause damage and or injury.

Stump Grinders:

The Blue Diamond Stump Grinders have a one (1) year warranty policy on parts and labor. Dis-assembly of the grinder in any way, including housing components, and/or motor, may void the warranty. Please contact Blue Diamond Attachments for instructions and authorization before taking apart, to verify warranty. Broken teeth are not covered by warranty; see ground engaging components note below.

Thumbs:

Blue Diamond Thumbs have a one(1) year warranty on manufacturing defects, including weld cracks and leaking cylinders. Bent cylinders and/or bent tines/frame are not covered by warranty.

 

Manuals:   Do not operate your new Blue Diamond prior to consulting the manual  for operation, safety,  and maintenance  information.    If your Blue Diamond Attachment did not come with a manual please visit the Blue Diamond Attachment page and down load one or contact parts@bdattachments.com   and we’ll send you one right a way.

Failure to consult the manual could result in a denied claim  due to operator neglect.

Other Attachments:

All other attachments that are not listed above, have a one(1) year warranty. This covers any manufacturing defect.

Additional notes: 

Bent tines and/or bent cylinders are not covered. Ground engaging components such as blades, teeth and shanks, cutting edges are considered normal wear items and will not be covered by the warranty unless it is clearly a faulty product.

Any modification or alteration in any way may void the warranty on any piece. Blue Diamond Attachments, LLC reserves the right to decline any warranty claim at their discretion.

Cylinders, where covered, will be replaced outright.  Repacking cylinders is not covered.  In case of cylinder failure, contact Blue Diamond through the warranty claim process by accepting conditions below, and a new cylinder will be shipped.  We will require the faulty cylinder returned and will provide transport for it.